Privacy policy
Walk Rome Green (“we”, “our”, “the company”) is committed to protecting your personal data and ensuring that your privacy is respected in accordance with the General Data Protection Regulation (EU Regulation 2016/679 – GDPR).
By booking a tour or contacting us through our website or booking platform, you agree to the processing of your personal information as described below.
1. Personal Data We Collect. We may collect the following data when you use our booking system: Full name. Email address. Phone number. Language preference. Payment information (processed securely by external providers). Booking details (chosen tour, date, time, number of participants). We do not store credit card numbers or sensitive financial information.
2. Purpose of Data Processing. Your personal data is used for the following purposes: To process and confirm your booking. To send service-related emails (confirmation, reminders, instructions). To manage payments and invoicing. To provide customer support. To comply with legal obligations (Italian fiscal and safety regulations). We do not use your data for advertising without your explicit consent.
3. Legal Basis for Processing. We process your data based on: Contractual necessity – to provide the service you booked. Legal obligations – fiscal, accounting and safety requirements. Legitimate interest – to improve our service and customer communication. Consent – where applicable (e.g., newsletter subscription).
4. Data Storage & Security. Your data is stored securely using SimplyBook.me servers compliant with GDPR. We apply reasonable technical and organisational measures to protect your information. Data is retained only for the time necessary to: Provide the booked service. Comply with legal archival rules
5. Sharing of Personal Data. We may share your data only with: SimplyBook.me (booking system provider). Payment processors (Stripe, PayPal, etc.). Legal authorities when required by law. We never sell, rent or share your data with third parties for marketing purposes.
6. Your Rights Under GDPR. You have the right to: Access your personal data. Request correction or deletion. Restrict or object to processing. Request data portability. Withdraw consent at any time. File a complaint with the Italian Data Protection Authority (Garante Privacy). To exercise these rights, contact us per email.
7. Cookies. The booking platform may use cookies strictly necessary for functionality and safety. No profiling cookies are used unless explicitly accepted by the user.
8. Updates to This Privacy Policy. We may update this policy occasionally. The latest version will always be available on the booking and website page.